Heat Trust is managed by Heat Customer Protection Ltd and sponsored by the Association for Decentralised Energy.

For any queries about how Heat Trust works, contact the Scheme Administrator via email or post:

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Heat Trust c/o ADE
6th Floor
10 Dean Farrar Street


Registered office: as above
Registered in England and Wales: 09456667

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PLEASE NOTE: Disputes between customers and their heat suppliers will not be dealt with directly by Heat Trust. You must first contact your supplier and register your complaint with them. If they are unable to resolve your complaint or you are unhappy with their final decision, you may be able to refer your complaint to an independent dispute resolution service: the Energy Ombudsman. Heat Trust makes provision for this service to be free to customers on Heat Trust Registered Sites and investigates complaints within the Heat Trust remit. For more information, please see the complaints section of the website.

Heat Trust will not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information that is set out in our standards.