You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any queries, feedback or media requests about Heat Trust or our voluntary consumer-protection Scheme for GB heat networks.

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linkedin 4 We regularly post updates on LinkedIn. With things moving fast in the heat networks sector, LinkedIn has replaced our previous newsletter as our main channel for sharing news about our Scheme and wider regulatory developments. Find and follow us here

Our News section also gives access to all our press releases and our newsletter archive.

What we can't help with 

Heat Trust isn’t an advice service, can’t give legal advice, and can’t intervene directly in disputes between individual consumers and their heat suppliers.

While we act as a consumer champion for the heat networks sector, we're not a campaign organisation or a charity.

If you have an issue with a heat network that's registered with Heat Trust, see our information here about how our Scheme protects you and how to make a complaint. If you're not on a Heat Trust registered heat network, see our general information here. If you're not sure if your heat network's registered with us, you can check this here.