You can email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with any queries, feedback or media requests about Heat Trust or our voluntary consumer-protection Scheme for GB heat networks.

Follow us 

  We regularly post updates on LinkedIn. With things moving fast in the heat networks sector, LinkedIn has replaced our previous newsletter as our main channel for sharing news about our Scheme and wider regulatory developments. Find and follow us here. 

  We've also recently joined Bluesky and you can find us there too.

Our News section also gives access to all our press releases and our newsletter archive.

What we can't help with 

Heat Trust can’t intervene in individual consumer complaints. You should always complain directly to your heat supplier in the first instance and you can find information about how to do that here. If you have an issue with a heat network that's registered with Heat Trust, see our information here about how our Scheme protects you. If you're not on a Heat Trust registered heat network, see our general information here. If you're not sure if your heat network's registered with us, you can check this here.

While we act as a consumer champion for the heat networks sector, we're not an advice service, campaign organisation or charity. Citizens Advice (for England and Wales) and Advice Direct Scotland provide free advice to consumers about heat network issues. Please contact these organisations for general advice and assistance as follows:

• Citizens Advice: 0808 223 1133 / citizensadvice.org.uk/heat-networks
• Advice Direct Scotland: 0808 196 8660 / energyadvice.scot