Heat Trust launched in November 2015. It sets out a common standard in the quality and level of customer service that heat suppliers should provide their customers.

It also provides an independent process with the Energy Ombudsman for settling complaints between customers and their heat supplier. This service is free for customers to access.

The Heat Trust Scheme is managed by Heat Customer Protection Limited – a not-for-profit company. For more information on how the Scheme is managed, please see our page on Governance.

A list and interactive map of all the heat networks that are registered with Heat Trust can be found here.