This page pulls together other organisations’ publicly available reports and data on the experience of heat network consumers, listed by most recent first.

Heat Trust’s own information on the heat networks consumer experience, drawn from our registered heat networks and wider sector insight, can be found in our Annual Reports, consultation responses and News articles.

Department for Energy Security and Net Zero: ‘Heat network consumer and operator survey 2022’ (August 2023)

Social Market Foundation ‘We can’t keep heating like this: A fairer deal for heat networks’ (May 2023)

Citizens Advice: 'Getting ready for heat network regulation' (May 2022)

Housing Ombudsman: ‘Cold comfort: Spotlight on complaints about heating, hot water and energy in social housing’ (February 2021)

Citizens Advice: ‘Bringing heat networks up to standard: How heat networks can start delivering better customer service outcomes’ (January 2021)

Citizens Advice: ‘Pre-payment meters and heat networks: learning the lessons’ (July 2019)

Department for Business, Energy and Industrial Strategy: ‘Heat networks: the experiences of consumers and operators’ (December 2018)

Competition and Markets Authority: ‘Heat networks market study’ (July 2018)

Citizens Advice: ‘Consumer Expectations of Regulation: Heat Networks’ (March 2018)

Department for Business, Energy and Industrial Strategy: ‘Heat Networks Consumer Survey: consumer experiences on heat networks and other heating systems’ (December 2017)