Heat Trust is all about protecting heat network consumers. 

We're independent and not for profit. Since 2015, we've run a voluntary consumer-protection Scheme and acted as a consumer champion for heat networks in Great Britain (England, Scotland and Wales).

Our mission

Heat networks are changing the way we heat our homes. They're set to play a key role in meeting carbon reduction targets and helping to create a sustainable energy future. The government has a target to increase the number of homes on heat networks from the current 3% to 20% by 2050. The heat network sector is also diverse, with thousands of individual heat suppliers of different types and sizes. But until recently, heat networks were unregulated.

Energy is a service that's essential to life. Heat Trust's founding principle is that all energy consumers should be guaranteed a minimum level of service and protection, regardless of how they get their heating and hot water. Consumer protection is also critical to the long-term success of heat networks. Satisfied consumers are the fuel for future growth.

Heat Trust's mission is to ensure that heat network consumers receive equivalent protections to those enjoyed by gas and electricity consumers. For over ten years, our voluntary consumer-protection Scheme has ensured that consumers on Heat Trust-registered heat networks enjoy the benefits of heating systems fit for the future by:

• Applying strict customer service standards to heat suppliers, based on those for gas and electricity suppliers

• Working with heat suppliers to promote best practice, innovation and continuous improvement in customer service.

You can find out more about our Scheme's consumer protections here.

Our role in regulation

Ofgem became the statutory heat networks regulator on 27 January 2026, but is taking a phased approach to implementing its standards and functions. You can find out more about this here.

Heat Trust has long campaigned for statutory regulation of the sector. We're proud that our Heat Trust Scheme rules are the foundations on which Ofgem's formal regulations are built. Heat Trust will continue to operate for a transitional period to ensure a managed handover of consumer protections and regulatory oversight. We’re working with Ofgem and government to support a smooth transition.

Registration with Heat Trust continues to give:

• Consumers confidence that their heat supplier is following sector best practice

• Heat suppliers confidence that they're regulation ready.

Our Scheme's standards can apply to any heat suppliers who contract with domestic and/or micro-business consumers, whether metered or unmetered and regardless of the network's heat source.

Find out more about joining our Scheme here.

Our governance

The Heat Trust Scheme is managed by Heat Customer Protection Limited.

We're a small but dedicated non-profit company, overseen by a non-executive Board and an independent stakeholder Committee. For more information, please see our page on Governance.

Our registered heat networks

You can find a map of all heat networks registered with us here, and a list here.