Heat Trust is operated by Heat Customer Protection Ltd as the Scheme Administrator. We're:

• A small not for profit company, limited by guarantee

• Registered in England and Wales under company number 09456667 

• Governed by, and accountable to, a Board of Directors and an independent stakeholder Committee. 

Our Board oversees our Articles of Association, company policy and finance. Our Committee provides independent oversight of our Scheme and recommends Scheme changes to the Board for approval. Our Company Bye-Laws set out the Board's and Committee's functions, powers and duties. 

We contract out our Scheme's auditing and independent dispute resolution services on an independent basis.

Heat Customer Protection Ltd is sponsored by The Association for Decentralised Energy (ADE). But we're a completely independent organisation from the ADE and we're not a trade association. Heat Trust acts as an independent consumer champion for heat networks. We don't lobby on behalf of either our Scheme participants or heat suppliers generally.