Heat Trust is operated by Heat Customer Protection Ltd. Heat Customer Protection Ltd is a not for profit company limited by guarantee and is sponsored by the Association for Decentralised Energy. It is registered in England and Wales and the company number is 09456667. 

Heat Customer Protection Ltd is governed by a Board of Directors and a Committee. 

The Board of Directors of Heat Customer Protection Ltd is responsible for overseeing the Articles of Association, Company policy and finance. The Committee will oversee the efficacy of the Heat Trust Scheme and will be responsible for proposing amendments of Heat Trust to the Board. The Company Bye-Laws set out the duties of the Board and Committee. 

The Scheme Administrator is responsible for the operation of the Scheme, including financial administration, IT and communications support and will report to the Board.

Auditing and Ombudsman Services will be contracted out on an independent basis by Heat Customer Protection Ltd.