Infographic showing key statistics from our seventh and eighth years of operation in 2022 and 2023.

Our seventh annual report, covering both 2022 and 2023 - our seventh and eighth years of operating our voluntary consumer-protection Scheme.

We present our Scheme compliance data, as reported by the heat suppliers for our registered heat networks and the Energy Ombudsman, including statistics on consumer complaints and supply interruptions. We also summarise our Scheme growth, activities and updates during the period as well as our wider consumer advocacy and regulatory engagement. Our report frames our findings and work in the context of the government's planned statutory regulation for heat networks.

We are pleased to see our Scheme membership continue to increase, meaning we protect more consumers than ever before. Registering with Heat Trust remains the best way for heat suppliers to prepare for regulation.

Infographic showing key statistics from our sixth year of operation in 2021.

Our sixth annual report, covering our sixth year of operation in 2021.

Infographic showing key statistics from our fifth year of operation in 2020.

Our fifth annual report, covering our fifth year of operation in 2020.

Infographic showing key statistics from our fourth year of operation in 2019.

Our fourth annual report, covering our fourth year of operation in 2019.

Infographic showing key statistics from our third year of operation in 2018.

Our third annual report, covering our third year of operation in 2018.

Our second annual report, covering our second year of operation in 2017.

Our first annual report, covering our first year of operation in 2016.