This is our sixth annual report. It presents complaints and interruptions statistics among other data from both Registered Participants and the Energy Ombudsman from 2021. In addition it sets out Heat Trust's latest activity and updates to our standards, and involvement in development of regulation. We are pleased to see membership continue to increase and continue to work towards supporting more of the heat network industry to offer minimum protection standards to their customers.

This is our fifth annual report. It presents complaints and interruptions statistics as well as other data from both Registered Participants and the Energy Ombudsman from 2020. In addition it sets out the importance of Heat Trust in the current stage of statutory regulation development, and an overview of our latest activity.  We are pleased to see membership increase but continue to work towards supporting more of the heat network industry to offer minimum protection standards to their customers.

This is our fourth annual report. It presents analysis of data from both Registered Participants and the Ombudsman from 2019, as well as our reflections on the first four years of Heat Trust and recommendations for developing regulation which draw on this experience. We are pleased to see that the voluntary standards set by Heat Trust are having a positive impact on the market and delivering improvements to customer experience.

This is our third annual report. Heat Trust now provides protections to 10% of the market. Reflecting on the experience gained over three years, the report sets out key principles to consider as regulation of the market is developed, as well as a summary of performance of heat networks registered with Heat Trust over the previous year.

This is our second annual report. The report provides a summary of the performance of heat networks that are registered with Heat Trust, and an update on Heat Trust developments and activities, as well as greater detail on interruptions, and case studies from the Energy Ombudsman.

This is the first annual report from Heat Trust.

It summarises the performance of heat networks that are registered with Heat Trust, and draws out key findings from the first year of operation.