The Scheme
All modifications to the Heat Trust Scheme are progressed in accordance with Section 17 of the Scheme Bye-Laws.
If you would like to submit a proposal to modify the Heat Trust Scheme, please complete our Modification Proposal form and email it to This email address is being protected from spambots. You need JavaScript enabled to view it..
For open modifications please see here. For consultations on potential, current or past modifications see here.
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MOD029: Change of Ombudsan Services name to Energy Ombudsman
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MOD021: Reducing the minimum consultation period for modifications
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MOD020a: Indexation of minimum Guaranteed Service Payment (GSP) amounts
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MOD007: Changes to definitions relating to customer vulnerability
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MOD006: Taking meter readings for customers who can't themselves
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MOD002: Proposal to standardise fault response times across seasons
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MOD001: Amend timeframe of refunds to 10 business days from calendar days
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MOD020: Guaranteed Service Payment amounts (replaced by MOD020a - see Approved modifications above)
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MOD011: Breaking down standing charges (replaced by guidance here)
Our Registered Participants
The Heat Trust Scheme is operated by Heat Customer Protection Ltd which is a not for profit company limited by guarantee and is sponsored by the Association for Decentralised Energy (ADE).
Registered in England and Wales, company number 09456667.
Registered address: Heat Customer Protection Ltd, c/o ADE, 10 Dean Farrar Street, SW1H 0DX | This email address is being protected from spambots. You need JavaScript enabled to view it. | @HeatTrustUK