The Scheme
Click here to download the Scheme Rules
Minimum Guaranteed Service Payment (GSP) amounts
The Scheme Rules specify minimum GSP amounts for compensating customers in the event of certain failures to meet Guaranteed Service Standards. The amounts in the scheme rules are given as "(Indexed)", meaning that they are given at October 2015 prices (when the Scheme was launched) and must be uprated for inflation using official inflation figures. Since 1st April 2023, the minimum amounts are uprated for inflation once a year and fixed by the scheme administrator.
The amount that apply from 1st April 2023 to 31st March 2024 are:
"£30 (Indexed)" = £40
"£500 (Indexed)" = £695
"£24 (indexed)" = £35
"£54 (Indexed)" = £75
The minimum GSP amounts that previously applied for each month since the launch date are shown in this table.
Our Registered participants
The Heat Trust Scheme is operated by Heat Customer Protection Ltd which is a not for profit company limited by guarantee and is sponsored by the Association for Decentralised Energy (ADE).
Registered in England and Wales, company number 09456667.
Registered address: Heat Customer Protection Ltd, c/o ADE, 10 Dean Farrar Street, SW1H 0DX | This email address is being protected from spambots. You need JavaScript enabled to view it. | @HeatTrustUK