MOD010 - MOD013 - Consultation on updating Scheme Rules relating to vulnerable customers  

Heat Trust is reviewing its Scheme Rules in stages. The first was customers in vulnerable situations. Please find the consultation document here. Some modification proposals have been approved and can be found in Scheme Modifications. The remaining modification proposals can be found below:

These were open to responses until Friday 13th November 2020. Feedback was initially sought from all interested parties on areas which should be updated via a consultation which closed on Thursday 12th March 2020. The above modification proposals are part of the outcome of that consultation. A summary report of all the responses and an outline of Heat Trust's proposed next steps is available here: Responses summary report to consultation on customer vulnerability. Please follow this link for the original consultation document: Consultation on customer vulnerability.