Live consultations

Consultation on updating Scheme Rules relating to vulnerable customers  

Heat Trust is reviewing its Scheme Rules in stages. The first is customers in vulnerable situations. Feedback is sought from all interested parties. Please use the response form provided and send your responses to This email address is being protected from spambots. You need JavaScript enabled to view it.. The deadline for responses is Thursday 12th March 2020.

Please follow the links below to the consultation document, and the response form:

Consultation on customer vulnerability

Response form for consultation on customer vulnerability

Closed consultations

Consultation on an electric Heat Cost Calculator 

Heat Trust undertook a consultation seeking views on an electric Heat Cost Calculator May - July 2019. Specifically, the consultation sought feedback on the formulas that will be used.

Please click the link below to be taken to the consultation document.  

Electric Heat Cost Calculator consultation 

Please click the link below to read the responses:

Electric Heat Cost Calculator responses