Heat Trust has today written to signatories of the ADE Consumer Agreement expressing concern at the latest set of monitoring data, released last week. In particular, Heat Trust is concerned at rising numbers of disconnections from some suppliers during the coldest part of the year, low reconnection rates and declining levels of support given to pre-payment meter customers. Heat Trust is also concerned at failures of some suppliers to keep to the terms of the Agreement and report on their activities. See our open letter here.