Heat Trust was pleased to respond to the consultation by BEIS on the Green Heat Network Fund. The decarbonisation of heat is a crucial challenge, and the heat network sector has a key role to play in delivering this. Upgrading existing heat networks and ensuring that new heat networks are fit for the future will also benefit customers, particularly with improvements to the reliability of their heat supply.

We responded emphasising that:

1. BEIS must embed ongoing assurance of customer protection provisions made by each applicant;
2. Technical performance and reliability of supply are key drivers of customer experience; and
3. High levels of customer satisfaction should be an additional factor throughout.

Our full response can be read here.

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