2023/24 Financial Year

From the 1st April 2023 the Heat Trust site registration fee and annual fee (excluding VAT) is:

     Site Registration Fee: £100.00 (one-off, on initial registration)

     Scheme Annual Fee: £3.75 per customer (domestic or micro-business) connection

Total Scheme Annual Fee is calculated by multiplying the scheme annual fee by the number of heat customer connections at each registered site.

2022/23 Financial Year

From the 1st April 2022 to 31st March 2023 the Heat Trust site registration fee and annual fee (excluding VAT) was:

     Site Registration Fee: £100.00 (one-off, on initial registration)

     Scheme Annual Fee: £3.95 per customer (domestic or micro-business) connection

If you have any complaints taken to and accepted by the Ombudsman, then additional fees may apply. Complaints which complete through their Facilitated Complaint Response process have a fee of £170, and full cases have a fee of £400. For more details on the Ombudsman please see our FAQs on complaints and the Ombudsman, or visit the Ombudsman's website and terms of reference for what complaints can be accepted.