Heat Trust fees for 2023/24 financial year

From 1 April 2023, our Heat Trust site registration fee and annual fee (excluding VAT) is:

     Site Registration Fee: £100 (one-off, on initial registration)

     Scheme Annual Fee: £3.75 per customer (domestic or micro-business) connection

The Total Scheme Annual Fee for a Registered Participant is calculated by multiplying the Scheme Annual Fee by the number of heat customer connections at each Registered Site.

Heat Trust fees for 2022/23 financial year

From 1 April 2022 to 31 March 2023, our Heat Trust site registration fee and annual fee (excluding VAT) was:

     Site Registration Fee: £100 (one-off, on initial registration)

     Scheme Annual Fee: £3.95 per customer (domestic or micro-business) connection

Additional Guaranteed Service Payments that may apply

Heat Trust Registered Participants must compensate their customers where interruptions to their heat supply don't meet our minimum performance standards.

These Guaranteed Service Payment (GSP) amounts are given in our Scheme Rules as "(Indexed)", meaning that they are October 2015 prices (from when the Scheme launched) and must be uprated for inflation.

Since 1 April 2023, the GSP amounts are uprated and fixed once a year by Heat Trust. You can find the indexed figures for this year and previous years here.

Additional Energy Ombudsman fees that may apply

Heat Trust Registered Participants must also pay case-handling fees to the Energy Ombudsman for any customer complaints made against them to the Ombudsman, that are duly made and accepted by the Ombudsman for consideration.

Complaints which complete through the Energy Ombudsman's Facilitated Complaint Response process have a fee of £170, and full cases have a fee of £400. Note that these fees are separate to any financial compensation award that the Energy Ombudsman may require Registered Participants to make to customers for upheld complaints.

Under the terms of Heat Trust's Supply of Service Agreement with the Energy Ombudsman, with which the Energy Ombudsman's Terms of Reference require Registered Participants to comply, Registered Participants must not recoup Energy Ombudsman complaint fees from customers regardless of whether the complaint is upheld. Registered Participants can find a copy of the Supply of Service Agreement in the Members Area of our website.