The Heat Trust has welcomed a new report from Heat Network Task Force which outlines its recommendations to Government for growing the heat network sector and protecting customers.

It recommends a regulatory framework that would reduce investor risk and require see heat network developers to commit to meeting mandatory customer service standards.

The framework would also set binding technical standards and aim to drive increased competition which would deliver clear customer benefits, said the report from the industry collaborative task force, which is led by The Association for Decentralised Energy (The ADE).

The report coincides with new research undertaken by the ADE that reveals a growing industry which is decarbonising through increasing renewables and heat generation efficiency.

“Heat Trust believes that customer satisfaction must be at the heart of plans to grow the heat network sector and we welcome this report which shines a light on how maintaining high standards and keeping customers happy can attract investment for heat networks,” said Bindi Patel Head of Scheme at Heat Trust.

“Driving up customer service standards is imperative to the future of heat networks in the UK and this report has a vital role to play in promoting that message to Government.”

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