Today one of the UK’s largest district heating schemes, the Queen Elizabeth Olympic Park Stratford has joined Heat Trust. Over 2,800 customers who are resident at East Village, formerly the Athletes' Village, will now be protected under the Heat Trust Scheme.

Welcoming East Village to the scheme, Bindi Patel, Head of Scheme at Heat Trust said:

“We are delighted to welcome the Queen Elizabeth Olympic Park Heat Network to Heat Trust. By joining, East London Energy and its parent company, ENGIE, have recognised the importance and value of demonstrating their commitment to providing their customers with excellent service. With this addition Heat Trust is now providing customer protection to 25,500 customers”.


Paul McIver, Head of Community Energy at ENGIE said:

“We are committed to offering a high standard of care and customer service, which is why we are delighted our Queen Elizabeth Olympic Park Heat Network has joined the Heat Trust Scheme. Our membership with the Heat Trust is an important part of providing continued improvements for our East London Energy customers, giving them the confidence that that  we will provide good standards of quality and consumer protection.”

The Park covers 560 acres, with 16km of heating pipe and 2km of cooling pipe. It was originally built to host the 2012 Olympic and Paralympic Games. Following the games many of the buildings were converted to public facilities, including the aquatics centre and the velodrome, and the athletes’ village to new residential housing. The Park’s energy centres also supply Stratford’s Westfields Shopping Centre.

The Park continues to evolve and grow and by 2030 it is expected that there will be more than 10,000 households forming the new E20 postcode.


Notes to Editors

About Heat Trust

Heat Trust is leading customer protection for the district heating sector. Launched in 2015, Heat Trust puts in place a common standard in the quality and level of customer service that domestic and micro-business customers should expect from heat energy suppliers. It also provides customers free access to the Energy Ombudsman.

The standards of service have been designed to be comparable to those required by electricity and gas suppliers. Areas covered by Heat Trust include: support for vulnerable heat customers; procedures for reporting and responding to a fault or emergency; metering and billing, debt management and complaint handling.

There are currently 44 networks across GB registered with Heat Trust covering 25,500 customers. A map of all registered heat networks can be found here:

Heat Trust is run by Heat Customer Protection Ltd which is a not-for-profit organisation.