Heat Trust has today written to signatories of the ADE Agreement on consumer protection in response to the impact of COVID, expressing concern at the latest set of monitoring data.  In particular, Heat Trust is concerned at the continuing numbers of disconnections by some suppliers during the coldest part of the year and declining levels of support given to pre-payment meter customers.  Heat Trust is also concerned at failures of some suppliers to report on their activities in line with the terms of the Agreement.

The full letter can be read here.