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£65k per annum + benefits
London and remote working
Applications assessed on a rolling basis
David Watson
This email address is being protected from spambots. You need JavaScript enabled to view it.
020 3031 8748

Are you searching for an opportunity where you can support the transformation to net-zero, in a way that is just and works for all customers?

 Heat Trust is the independent, not-for-profit consumer champion for the heat network sector.  We are looking for a Director to lead the organisation in its mission to protect heat network customers and support the heat network industry with the transition to regulation, and its role in heat decarbonisation.

Launched in 2015, Heat Trust has grown to cover 11% of the market.  Our work has been recognised by BEIS, Scottish Government and the Competition and Markets Authority (CMA).  This is an outstanding opportunity to shape an entire sector!

Scope of the role and main responsibilities

The primary focus of the Director will be to oversee the management and operation of the company. Reporting to the Board, the Director will be accountable for all the company’s functions, ensuring it is delivering in line with the Company Byelaws and the objectives set by the Board of Directors.

The Director will be responsible for:

Strategy, business development and operations

Designing and executing the strategy and business plan as approved by the Board.  Setting and handling the budget including targets, financial reporting and preparing and presenting board papers at quarterly meetings will be pivotal in your role.  Maintaining relationships and service contracts with third parties will play a meaningful role in your day to day activity, which will involve engaging with independent auditors, Energy Ombudsman and Energylinx.  You will also lead a small team that is expected to grow in the next 12 months.

Policy, advocacy and stakeholder engagement and communications

Leading Heat Trust’s engagement and involvement in wider policy and regulatory discussion, with the aim of influencing the future design of a sector currently undergoing material change.  Representing the organisation with Government, at external events and industry working groups, and leading all internal and external communication including press releases and media engagement.

Compliance and scheme development

Overseeing all aspects of the delivery of compliance and auditing functions, as well as the development and maintenance of analytical tools, databases and reports to support the organisations monitoring and compliance activities in order to assess the performance of heat networks against the standards Heat Trust sets.

Person specification

You will have:

  • Experience of leading and implementing change in an organisation and/or market;
  • A sound understanding of one or more of the following: regulated energy markets and consumer policy/practice, consumer protection, district heating;
  • Experience in development and execution of strategy and communications;
  • A track record in business development or project management with multiple stakeholders;
  • Experience of financial management preferably with experience in profit and loss;
  • A track record of developing and maintaining effective stakeholder relations;
  • Excellent public speaking and ability to deliver high-quality presentations; and
  • Appropriate degree level qualification and/or appropriate professional qualifications/membership and/or significant demonstrable and relevant experience.

The applicant will require strong organisational, analytical and communication skills, with the drive and initiative to assume full responsibility for day-to-day management from day one.

Benefits and next steps

In addition to £65k per annum, we offer 25 days annual leave, an interest free season ticket loan, an interest free bicycle loan and will match pension contributions up to 8%.

If working with us sounds like something you would be interested in, please apply by sending a CV and covering letter setting out how your approach and experience makes you the right person to fill this post.  Please limit your covering letter to no more than two sides.

Due to resource limits, we will only be able to respond to applicants that are called for interview.  The interview process will include a telephone interview and face-to-face interview.  Applications will be processed on a rolling basis.  Please note that you must have the existing right to work in UK.

If you have any other questions, please feel free to contact David Watson.

Heat Trust is the customer champion for those living and working on heat networks.  To fund our activity we levy two fees on Registered Participants: the Scheme Annual Fee and the Site Registration Fee.  As a not-for-profit organisation, both these fees are set based on an assessment of the cost of our ongoing operations for the forthcoming year.

We are mindful of the importance our operations have for ensuring customers benefit from heat networks that are fit for the future.  We are also aware that our operations impose a cost on Registered Participants, a cost which is ultimately borne by those same customers.  We are therefore committed to ensuring we continue to provide high levels of customer assurance whilst also delivering efficiencies in our operations that reduce the costs of regulation for all.

Given this, and following development of our business plan for forthcoming year, we are now in a position to confirm our fees for the twelve-months from 1st April 2021[1].

Scheme Annual Fee

From 1st April 2021 the Scheme Annual Fee for all existing Registered Participants will reduce by 4% from £4.80 to £4.61 per connection, exclusive of VAT. 

This reduction masks a material increase in our planned level of activity for the coming year, and underlines the degree to which we have implemented, and continue to seek, efficiencies in the way in which we deliver that activity.

Site Registration Fee

From 1st April 2021 the site Registration Fee for all new sites registered with us will increase by 17% from £85.31 to £100.00 per site, exclusive of VAT.

This increase follows an assessment of the average time it takes to complete each new site registration, and more accurately reflects the costs incurred.

2021/22 will be a very important year for both the wider heat network sector and the customers who rely on it.  We remain committed to increasing our impact for customers, raising standards, and ensuring a minimum level of protection - whilst also improving the efficiency of how we deliver that.  These changes reflect that commitment.

If you have any questions regarding these changes and how they may impact you or your organisation, please do not hesitate to contact us”.


[1] As per Scheme Byelaw 3.1.1

Heat Trust ensures that suppliers adhere to the minimum customer protection standards set out in our Scheme. One way that assurance is provided is through an independent audit of whether suppliers are meeting these standards, something that takes place at least once for each site in every five year period. The COVID-19 pandemic has prevented this from happening for a number of sites in 2020 however.  At a recent meeting, the Heat Trust Board agreed to extend the five year deadline by one year for the sites affected.

The sites affected are: (E.ON) Greenwich Millennium Village; Romford Reflections; Waddon; Fulham Wharf; Myatts Field North; Canning Town 3; Cannon Wharf; Centenary Quay; New South Quarter; Blackwall Reach; Loampit Value; Bath Riverside; Maple Quay; St Andrews; Queensland Road; Scotswood; Barham Park; Greenwich Reach; Alie Street; Newbury Racecourse; Dalston Square; Trafalgar Place; Catford Green; West Hendon; Lincoln Plaza; Barrier Park; Enderby Wharf; and (SSE) Greenwich Square / East Greenwich; Woolwich Royal; Riverlight Heat.

The audits for each of these sites have now been replanned, and all will be completed by July 2021.

In May 2020, several ADE members signed an Agreement to ensure that heat network customers were protected and supported during the Covid-19 pandemic.  Heat Trust, as the independent, not for profit, customer champion for those who live and work on heat networks agreed to provide independent monitoring of signatories’ compliance with this Agreement. 

Our first report covering the period July to September 2020 has now been published. This report, and the accompanying qualitative statements from signatories highlight both reasons for optimism and examples of good practice, but also areas of concern the ADE must now move to address. Specifically:

  • Reported levels of customer debt fell over the period; and  
  • Evidence of innovative and proactive customer engagement; yet
  • Ongoing customer disconnections;
  • Patchy levels of support; and
  • Incomplete or late submissions prevented full scrutiny.

These areas are expanded on in our response, published here.

Welcome to our Summer Heat Trust update for 2020. It covers updates from both Heat Trust and the wider heat network and customer protection fields. We hope that you find it informative and useful, and welcome any feedback. 

Read Summer Update 2020