Heat Trust is managed by Heat Customer Protection Ltd and sponsored by the Association for Decentralised Energy.

For any queries about how Heat Trust works, contact the Scheme Administrator via email or post:

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Heat Trust c/o ADE
6th Floor
10 Dean Farrar Street


Registered office: as above
Registered in England and Wales: 09456667

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PLEASE NOTE: Disputes between customers and their heat suppliers will not be dealt with directly by Heat Trust. You must first contact your supplier and register your complaint with them. If they are unable to resolve your complaint or you are unhappy with their final decision, you may be able to refer your complaint to an independent dispute resolution service: the Energy Ombudsman. Heat Trust makes provision for this service to be free to customers on Heat Trust Registered Sites and investigates complaints within the Heat Trust remit. For more information, please see the complaints section of the website.

Heat Trust will not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information that is set out in our standards.

Heat Trust is all about protecting heat network customers.

We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. We strive to make sure customers enjoy the benefits of heating systems fit for the future by setting the standards they should expect, making sure they are treated fairly and working with suppliers to deliver high-quality customer service.

NEW: Energy crisis - for information for heat networks customers on support with energy bills please see our page here.

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