The independent steering committee putting forward the proposals is made up of consumer groups and industry representatives. Members include:

  • Barratt Homes
  • Brookfield Utilities
  • Consumer Futures
  • E.ON
  • Ener-G Switch2
  • SSE
  • GLA
  • Home Builders Federation
  • The Greater Manchester Combined Authority
  • UrbanLife
  • UKDEA
  • The Association for Decentralised Energy - secretariat
  • Scottish Government – Observing
  • DECC – Observing
  • Which? – Associate

Secretariat - The Association for Decentralised Energy

This section lists all Registered Sites and Participants.

Heat Trust Reg Participant Logo 2020-21.png

Heat networks can vary in how they are designed, built and operated. Therefore we require companies to register each heat network individually as a Registered Site. This means that a supplier who operates more than one heat network may have registered some heat networks with Heat Trust, and not others. All of the sites that are registered with Heat Trust are listed below and shown on our map (see menu on the left). This is updated as new sites are registered.   

Registered Participant is a company that has registered one or more heat networks with Heat Trust. This is the heat supplier for the heat network site(s) that they have registered with Heat Trust.

Therefore a Registered Site means a development, site, scheme or location, within which a heat network is operating that has registered with Heat Trust.

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By registering with Heat Trust, Registered Participants are making a commitment that each Registered Site they have registered with Heat Trust will comply with the service standards set-out in the Scheme Rules, the Scheme Bye-Laws, and the Guidelines.

For further information, please see the Scheme Rules.

These Registered Sites and Participants can also be verified through the use of the registered Heat Trust trademark. Only Registered Sites and Participants of Heat Trust have permission to use this mark. Please contact us if you believe this mark is being used without our permission.

Registered Participants

We currently have twenty heat suppliers that have registered one or more heat networks with Heat Trust:

  • Aberdeen Heat and Power Company Ltd
  • AMP Clean Energy Services Ltd
  • Anchor
  • East London Energy Ltd (Equans)
  • Energetik (Lee Valley Heat Network Operating Company Ltd)
  • Equans Urban Energy Ltd (formerly Engie Urban Energy Ltd)
  • E.ON UK Infrastructure Services Ltd
  • GTC Infrastructure Ltd (Metropolitan)
  • Highland Bioheat Ltd
  • Independent Community Heating Ltd (Metropolitan)
  • Loka Energy Ltd (Pinnacle Power)
  • Metropolitan Infrastructure Ltd
  • Metropolitan King’s Cross
  • The Movement ESCO Ltd (Vital Energi)
  • The Paintworks ESCO Ltd (Vital Energi)
  • SSE Heat Networks Ltd
  • Switch2 Energy Ltd
  • Veolia Energy and Utility Services UK 
  • Watkins Energy Ltd
  • With Energy Ltd (Pinnacle Power)

 

Registered Sites

Below are the heat networks that are registered with Heat Trust. They have been grouped according to the region where they are located. A map of registered sites is available in the left hand menu.

London region

The following heat networks are registered with Heat Trust in the London region, categorised by borough:

Barking

Academy Central

Greenwich

Enderby Wharf
Greenwich Millennium Village
Greenwich Peninsula
Greenwich Square
Kidbrooke Village
New Capital Quay
Synergy, Charlton
The Movement
Trinity Walk
Woolwich Royal Arsenal

Lambeth

Clapham Park
Grafton Square
Myatts Field North

Barnet

Colindale
Colindale Gardens
Millbrook Park
Ridgeway Views
West Hendon

Hackney

Dalston Square
Haggerston and Kingsland
Principal Place & Principal Tower

Lewisham

Cannon Wharf
Catford Green
Loampit Vale
Marine Wharf
Thurston Road
Yeoman Street

Bexley

Eastside Quarter

Hammersmith & Fulham

Fulham Wharf
TV Centre
White City

Newham

Barrier Park
Beckton Parkside
Canning Town
Hallsville Quarter
Queen Elizabeth Olympic Park
Royal Albert Wharf
Stratford Eye
Upton Gardens

Brent

Barham Park
North West Lands
Olympic Way
Wembley Park

Haringey

The Lane, White Hart Lane

Southwark

Blackfriars
Elephant Park
London Square Bermondsey
Maple Quays
One the Elephant
Southbank Tower
Trafalgar Place
Uncle Elephant and Castle
The Denizen

Camden

Central King's Cross
Postmark

Havering

Orchard Village
Reflections Romford

Tower Hamlets

Aldgate Place
Alie Street (Altitude)
Blackwall Reach
Harbour Central/ Millharbour Plaza
Lincoln Plaza
St Andrews
Wick Lane

City of London

Fann Street
St Barts Square

Hillingdon

Drayton Garden Village
Old Vinyl Factory
St Andrew's Park

Waltham Forest

Blackhorse Lane
Ferry Lane

Croydon

City House
New South Quarter
Waddon

Hounslow

Lampton Road

Wandsworth

Battersea Power Station
Hardwicks Way
Riverlight Heat Network
The Residence - Nine Elms
Wandsworth Riverside Quarter 

Enfield 

Arnos Grove
Oakwood
Ponders End

Islington

Queensland Road

Westminster

Merchant Square
Nova

 

 

South-East region

The following heat networks are registered with Heat Trust in the South-East region, categorised by local authority:

Brighton and Hove City Council
Brighton Marina

Kent County Council
Copperhouse Green

Oxfordshire County Council
Bicester Heat Network

Southampton City Council
Centenary Quay

West Berkshire Council
Newbury Racecourse

 

South-West region

The following heat networks are registered with Heat Trust in the South-West region, categorised by local authority:

Bath and North East Somerset Council
Bath Western Riverside

Bristol City Council
The Paintworks

Devon County Council
Cranbrook
Rockbeare

Exeter City Council
Monkerton

 

North-East region 

The following heat networks are registered with Heat Trust in the North-East region, categorised by local authority:

East Riding of Yorkshire Council
Five Rivers

Newcastle City Council
Scotswood

Northumberland County Council
Jubilee Lodge 

Leeds City Council
Oxenford Court

 

Scotland

The following heat networks are registered with Heat Trust in Scotland, categorised by local authority:

Aberdeen City Council
Wellheads Housing Development

Glasgow City Council
Wyndford

Highland Council
Deshar Road
Sluggan Drive

Renfrewshire Council
Calside

Heat Trust is all about protecting heat network customers.

Low carbon heat networks are changing the way we heat our homes. They are set to play a key role in meeting carbon reduction targets and helping to create a sustainable energy future. The government is investing heavily in these networks and the number of UK households using them is expected to grow rapidly over the next few years.

The heat network sector is diverse, with thousands of individual heat network providers, of all shapes and sizes, but the market is currently unregulated.

Heat Trust launched in November 2015 as an independent, non-profit consumer champion for heat networks that holds the industry to account for the benefit of everyone involved.

We make sure customers enjoy the benefits of heating systems fit for the future by:

  • Applying strict customer service standards to heat suppliers, similar to those for traditional gas and electricity suppliers
  • Providing access to an independent dispute resolution service through the Energy Ombudsman
  • Working with suppliers to promote best practice, innovation and continuous improvement in customer service.

Consumer protection is essential to the long-term success of heat networks. We’re putting in place the foundations of regulations that will protect customers while allowing this exciting new industry to flourish.

The Heat Trust Scheme is managed by Heat Customer Protection Limited – a not-for-profit company, and overseen by a Board and stakeholder Committee. For more information, please see our page on Governance.

An interactive map of all the heat networks that are registered with Heat Trust can be found here, along with a named list of all registered suppliers and sites here.

Heat Trust is managed by Heat Customer Protection Ltd and sponsored by the Association for Decentralised Energy.

For any queries about how Heat Trust works, contact the Scheme Administrator via email or post:

This email address is being protected from spambots. You need JavaScript enabled to view it.

Heat Trust c/o ADE
6th Floor
10 Dean Farrar Street

London
SW1H 0DX

Registered office: as above
Registered in England and Wales: 09456667

 Subscribe to our biannual newsletter with all the updates from Heat Trust, including changes to the Scheme, new members, our reports, guidance and changes in the wider heat network market such as developments in regulation by entering your details here


PLEASE NOTE: Disputes between customers and their heat suppliers will not be dealt with directly by Heat Trust. You must first contact your supplier and register your complaint with them. If they are unable to resolve your complaint or you are unhappy with their final decision, you may be able to refer your complaint to an independent dispute resolution service: the Energy Ombudsman. Heat Trust makes provision for this service to be free to customers on Heat Trust Registered Sites and investigates complaints within the Heat Trust remit. For more information, please see the complaints section of the website.

Heat Trust will not investigate complaints or make enquiries on behalf of individuals and will only be able to refer you to the information that is set out in our standards.

Heat Trust is all about protecting heat network customers.

We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. We strive to make sure customers enjoy the benefits of heating systems fit for the future by setting the standards they should expect, making sure they are treated fairly and working with suppliers to deliver high-quality customer service.

For information for customers on heat networks about the Coronavirus situation please see our page here.

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