News
- Published:
- 30 October 2019
Figure 1
This graphs provides a overview in complaints numbers from 2016 to 2017.
A - D are data reported by heat suppliers to Heat Trust
E is reported by the Energy Ombudsman to Heat Trust
Please note, that it is not possible to infer that all deadlock letter result in a complaint to the Ombudsman, furthermore, customer have up to 12months from a deadlock letter to make a complaint to the Energy Ombudsman.
Figure 2
Our Registered Participants
The Heat Trust Scheme is operated by Heat Customer Protection Ltd which is a not for profit company limited by guarantee and is sponsored by the Association for Decentralised Energy (ADE).
Registered in England and Wales, company number 09456667.
Registered address: Heat Customer Protection Ltd, c/o ADE, 10 Dean Farrar Street, SW1H 0DX | This email address is being protected from spambots. You need JavaScript enabled to view it. | @HeatTrustUK