Salary: Around £40,000 per annum (pro-rata if part-time)

Heat Trust Logo (Plain)

Location: Westminster, and/or remote/home working

Hours: Either Full-time (37.5 hrs/week) or part-time (negotiable)

Contract: Permanent

Closing date: Tuesday 3rd January 2023

Contact name: Stephen Knight

Contact email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact telephone: 020 3031 8748


Are you searching for an opportunity where you can support the transformation to net-zero, in a way that is just and works for all customers?

Heat Trust is the national consumer protection scheme for the heat network (communal and district heating) sector and acts as an independent, not-for-profit consumer champion.  With statutory regulation promised, we are working closely with Ofgem and government to prepare the sector and to help shape future regulations to improve customer outcomes.

We are looking for a Head of Compliance to help the organisation in its mission to protect heat network customers and support the heat network industry with the transition to regulation.

You would be joining a small, largely home-working, team and therefore would be required to take the initiative and be flexible around the tasks that you take on.

As Head of our Compliance function, you will be responsible for ensuring that Heat Trust registered participants are compliant with our Scheme Rules and that we help heat network operators to prepare for statutory regulation.

See full job description for further details of the role.

What sort of person are we looking for?

  • A commitment to championing customers and their needs, as well as the drive to deliver tangible positive impacts on their lives;
  • Able to work either full- or part-time in the role;
  • Able to work independently, either from our London office or remotely from home, and take initiative (the team all currently work remotely);
  • Strong organisational, analytical and interpersonal skills;
  • Proven expertise in a regulatory, compliance or enforcement environment, with a preference for this expertise to be in the energy sector or other regulated sectors such as water or telecoms;
  • A sound understanding of one or more of the following: regulated energy markets and consumer policy/practice, consumer protection, district/communal heating;
  • Ability to form balanced judgements and to respond to issues proportionately;
  • Confident communicator with ability to sensitively handle difficult conversations, including the ability to firmly and respectfully challenge others;
  • Proven experience in engaging and negotiating with challenging stakeholders, including within adversarial contexts, that can be demonstrated by proven record of high performance and substantial achievements in past positions;
  • A track record of developing and maintaining effective stakeholder relations;
  • Influencing skills to advocate externally on behalf of customers;
  • Understanding when to seek advice/escalate; and
  • Experience of managing external contractors.


Benefits and next steps

In addition to a salary of around £40,000 per annum (pro rata if part-time), we offer 25 days annual leave, an interest free season ticket loan, an interest free bicycle loan and will pay pension contributions of up to 8%.

The role can either be based in our London office or can be home-based.  We will consider applications on either a full or part-time basis.  We are also able to consider any reasonable adjustments that may be necessary for you to succeed in the role.  Please get in touch and let us know whether this would be helpful.

If working with us sounds like something you would be interested in, please apply by sending a CV and covering letter by the closing date to This email address is being protected from spambots. You need JavaScript enabled to view it., setting out how your approach and experience makes you the right person to fill this post.  Please limit your covering letter to no more than two sides.

Due to resource limits, we will only be able to respond to applicants that are called for interview.  The interview process will include either face-to-face or video conference interviews. Please note that you must have the existing right to work in UK.

If you have any other questions, please feel free to contact Stephen Knight, Managing Director, on (020) 3031 8748 or This email address is being protected from spambots. You need JavaScript enabled to view it..