1. Modification to Refunds
    1. The Modification on Refunds is to amend timeframe of refunds to 10 business days from calendar days.
  2. Modification to Fault Response Times
    1. The Modification to Fault Response Times is to standardise fault response times across seasons.
  3. Modification to Heat Customer Supply Arrangements
    1. The Modification to Heat Customer Supply Arrangements is to allow heat networks that do not use individual Heat Energy Supply Agreements to apply to register with Heat Trust, provided that clear terms of service are provided within a separate document, e.g. a customer charter and additional evidence
    2. Report on Consultation for Heat Customer Supply Arrangements