FAQs on audits

All audits are undertaken by independent Auditors appointed under contract by Heat Customer Protection Ltd.
All heat networks registered with Heat Trust will be audited at least once every five years. An audit can be desk-based or site-based.
An audit can take place earlier if the heat network receives a significant number of complaints. The Scheme Administrator can also request an audit if they believe an audit would be beneficial.
Trials of the audit process were undertaken to allow independent auditors to provide feedback on the process before finalising the audit procedure. The first formal audits have been undertaken and several more are in preparation.
If a heat network fails an audit then the Registered Participant has a chance to submit a remediation plan for how they will address any short-comings. If the failure is severe, a non-compliance panel will be convened to decide what action should be taken, including if the heat network can remain part of Heat Trust.