You will be asked to provide details of your complaint and they will determine whether or not your complaint is ready to be investigated.
• price increases;
• issues which are considered to be malicious or unjustified;
• problems that are being dealt with by the courts;
• historic problems which are outside of the Energy Ombudsman time limits. These include complaints about matters which you were aware of before the date when your supplier joined the Heat Trust Scheme.
For further information please review the Energy Ombudsman Terms of Reference available here.