The audit process allows Heat Trust to monitor a Registered Participant’s compliance with the Heat Trust Scheme, and assess the impact and effectiveness of the Scheme Rules and Scheme Bye-Laws.

Registered Sites will be audited once every five years, unless risk factors for consumer detriment are identified, in which case audits will be conducted more frequently.

Audits are conducted independent of the Heat Trust Scheme through independent auditors. 

The audits assess both the information and the level of service provided by the Supplier, checking against key standards of the Heat Trust Scheme. A high-level overview of the evidence sought in our audits can be found in Appendix 1 of the Audit Guidelines for Registered Participants, see below. These Guidelines should be read in conjunction with the Scheme Rules and Scheme Bye-Laws.

Audit Guidelines for Registered Participants