11th November 2016

Today Heat Trust welcomes Switch2 Energy Limited and its Grafton Square heat network in to membership, extending independent customer protection to 45 heat networks and 27,500 customers.

Bindi Patel, Head of Scheme at Heat Trust said:

“We are delighted that Switch2 Energy Limited has chosen to register its ESCO sites with Heat Trust.

By registering with Heat Trust, Switch2 Energy Limited joins a growing number of ESCO providers that recognise the importance of customer protection and sector-wide standards to provide assurance to customers on the quality of service they can expect from their Heat Supplier.”

Fiona MacDonald, Head of Customer Service at Switch-2 said:

Switch2 Energy Limited is delighted to be registering our ESCO sites with the Heat Trust. We are a strong supporter of all aspects of the Heat Trust and what it stands for; introducing standards of service to the industry and giving customers a higher degree of protection. As a customer focused organisation, we welcome this as an opportunity to continuously strive to improve our service and introduce new initiatives to enhance all aspects of our customer service.”

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Today one of the UK’s largest district heating schemes, the Queen Elizabeth Olympic Park Stratford has joined Heat Trust. Over 2,800 customers who are resident at East Village, formerly the Athletes' Village, will now be protected under the Heat Trust Scheme.

Welcoming East Village to the scheme, Bindi Patel, Head of Scheme at Heat Trust said:

“We are delighted to welcome the Queen Elizabeth Olympic Park Heat Network to Heat Trust. By joining, East London Energy and its parent company, ENGIE, have recognised the importance and value of demonstrating their commitment to providing their customers with excellent service. With this addition Heat Trust is now providing customer protection to 25,500 customers”.

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Monday 17th October 2016 

Consumer protection a vital part of Government’s heat network investment requirements

Consumers will be placed at the heart of new Government backed heat schemes according to a major new initiative launched today.

Applications to the Heat Networks Investment Project (HNIP) for funding to support the development of heat networks will be required to sign up to consumer protection scheme Heat Trust or offer equivalent standards to domestic and micro-business customers.

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Friday 30th September 2016

Heat Trust has today launched its Heat Cost Calculator. Designed specifically for domestic customers served by new district heating schemes, the Heat Cost Calculator is a new online tool that will allow customers to compare their annual heating and hot water costs with a typical, alternative heating system.

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20 January 2016

Today Citizens Advice published a report on district heating following an information request that was issued to local authorities last year. 

In response to the report Heat Trust said:

“We welcome that Citizens Advice considers Heat Trust to have established well thought-out customer protection standards. It is encouraging that 76% of suppliers in the report said they would consider joining Heat Trust.

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