11th November 2016

Today Heat Trust welcomes Switch2 Energy Limited and its Grafton Square heat network in to membership, extending independent customer protection to 45 heat networks and 27,500 customers.

Bindi Patel, Head of Scheme at Heat Trust said:

“We are delighted that Switch2 Energy Limited has chosen to register its ESCO sites with Heat Trust.

By registering with Heat Trust, Switch2 Energy Limited joins a growing number of ESCO providers that recognise the importance of customer protection and sector-wide standards to provide assurance to customers on the quality of service they can expect from their Heat Supplier.”

Fiona MacDonald, Head of Customer Service at Switch-2 said:

“Switch2 Energy Limited is delighted to be registering our ESCO sites with the Heat Trust. We are a strong supporter of all aspects of the Heat Trust and what it stands for; introducing standards of service to the industry and giving customers a higher degree of protection. As a customer focused organisation, we welcome this as an opportunity to continuously strive to improve our service and introduce new initiatives to enhance all aspects of our customer service.”

 

ENDS

Notes to Editors

About Heat Trust

Heat Trust is leading customer protection for the district heating sector. Launched in 2015, Heat Trust puts in place a common standard in the quality and level of customer service that domestic and micro-business customers should expect from heat energy suppliers. It also provides customers free access to the Energy Ombudsman.

The standards of service have been designed to be comparable to those required by electricity and gas suppliers. Areas covered by Heat Trust include: support for vulnerable heat customers; procedures for reporting and responding to a fault or emergency; metering and billing, debt management and complaint handling.

There are currently 45 networks across GB registered with Heat Trust covering over 27,500 customers. A map of all registered heat networks can be found here: http://www.heattrust.org/index.php/members

Heat Trust is run by Heat Customer Protection Ltd which is a not-for-profit organisation.

Contact details

Bindi Patel, This email address is being protected from spambots. You need JavaScript enabled to view it.