Salary: Up to £27,500 pro rata
Location: London
Hours: Part-time (equivalent of three days a week)
Contract:Permanent
Reports to: Head of Scheme
No of reports: None
Start Date: April 2018

Closing date: 4th March 2018
Interviews: 16th March 2018

Contact name: Dina Kamourieh
Contact email : This email address is being protected from spambots. You need JavaScript enabled to view it.
Contact telephone: 020 3031 8740

About the role
Heat Trust is looking for a proactive and enthusiastic Operations and Compliance Coordinator to join a small organisation seeking to make a lasting impact by improving outcomes for customers living on heat networks.

The primary focus of the role will be to manage, with the support of the Head of Scheme, the compliance functions for the organisation.

To meet UK decarbonisation targets, it’s predicted that between 17-24% of the UK’s heat demand will be provided by heat networks. That’s up from around 2% today. With over £300m of dedicated government funding for new heat networks, in this role, you’ll be right in the middle of an evolving part of the energy industry.

The position would suit an individual that has a talent and interest in data analysis and using the outputs to drive forward improvements. The post holder will also manage the administration of the audit process. Attention to detail, fantastic organisational skills and the ability to work to tight deadlines will be essential.

You’ll play an integral role in driving forward better standards for heat networks, ensuring that as the heat network sector grows, the needs of customers are at the forefront. The successful candidate will have the opportunity to contribute to the development and expansion of a key customer protection scheme and with it, their role within the organisation.

A full job description is available here.

About Heat Trust
Heat Trust is the stakeholder-led customer protection scheme for the heat network sector. Our vision is that all heat network customers have access to dependable heat supplies and excellent customer service.

Heat Trust establishes a common standard in the quality and level of protection given by heat supply contracts and offers heat network customers an independent process for settling disputes via the Energy Ombudsman.

Heat Trust is becoming a recognised customer service standard for the heat network sector. Since it launched in 2015, Heat Trust covers over 33,000 customers on 51 heat networks, with more applications in progress.

To apply
To apply, please send a CV and covering letter to arrive no later than 23.00hrs on Sunday 4th March. Please limit your covering letter to no more than one side of A4.

Please note that you must have the right to work in the UK.

Applications can be submitted by email or post:
• By email to This email address is being protected from spambots. You need JavaScript enabled to view it.
• By post to: Heat Trust c/o ADE, 10 Dean Farrar St, London, SW1H 0DX
The deadline for receiving applications is 23.00hrs on Sunday 4th March

Interviews will be held on Friday 16th March 2018. If you are unable to make an interview on the date listed, please contact us before applying.

Due to limited resources, we are unable to acknowledge each application. If you have not been contacted by the interview date, we regret that you have not been shortlisted for an interview.

Heat Trust has put forward plans to allow more heat networks to sign up to the customer protection scheme.

Read more ...

The Heat Trust has welcomed a new report from Heat Network Task Force which outlines its recommendations to Government for growing the heat network sector and protecting customers.

It recommends a regulatory framework that would reduce investor risk and require see heat network developers to commit to meeting mandatory customer service standards.

Read more ...

Heat Trust has welcomed findings from the Government’s Heat Network Consumer Survey, released today, which has found that heat networks registered with the scheme are providing better billing and customer service standards for consumers.

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Heat networks customers are mainly complaining to the Energy Ombudsman about billing, according to a landmark report launched today by Heat Trust.

Read more ...